Reference

How bk44 Handles Your Personal Information

Your privacy shapes how we build every part of this platform — from the moment you open an account to every bKash, Nagad, or Rocket transaction you make. This policy explains what we collect, why we collect it, and how you stay in control.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Consent ControlsCookie Preferences Yours to SetContact Us Anytime
bk44 How bk44 Handles Your Personal Information
DATA SECURITY PRACTICES

How We Keep Your Account Information Safe

Security is not a single setting — it runs through every layer of how we handle your data. Two-factor authentication on login, encrypted payment data for bKash and Nagad transactions, and session timeouts after inactivity all work together to reduce unauthorised access. If we detect a login from an unfamiliar device or location, we flag it before allowing account access. You can review active sessions and revoke any you do not recognise from the security section of your account settings.

Encrypted Transactions

Every bKash, Nagad, and Rocket payment is processed over an encrypted connection. Your wallet number and transaction PIN are never stored on our servers after a session ends.

Cookie Controls

We use session cookies for login state and analytics cookies to understand how you navigate the platform. You can manage or withdraw cookie consent from the preferences panel at any time.

Data Retention

We keep your account data for as long as your account is open and for the legally required period after it closes. You can request a copy of your data or ask us to delete it by contacting support.

Account Access Requests

Want to see exactly what we hold about you? Submit a data access request through live chat or email and we will compile your account, transaction, and communication records for review.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Questions about your data, requests to access what we hold, or concerns about how we use your information — all of these go through our support team. We aim to acknowledge privacy requests promptly and resolve them within the timeframe required under applicable law. You can reach us through live chat inside your account, by email, or through the help section on the mobile site. Availability depends on local law and eligible regions.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our support team handles data access requests, cookie queries, and account privacy concerns directly from the chat window.

Email Support

Send your privacy request to our support address listed in the help section. Include your registered account details so we can locate and verify your data efficiently.

Help Centre

The help section on our mobile site covers data deletion steps, cookie settings, and how to update the contact details linked to your bKash or Nagad wallet.

Common Questions About Your Data on bk44

Privacy rules can feel complicated. These answers cover what most people in Bangladesh actually want to know about their data, their rights, and how to act on them.

We collect your name, email address, mobile number, and the wallet details you use — bKash, Nagad, or Rocket. We also log your device type and IP address to secure your login.

Only with the payment processors needed to complete your transaction. We share the minimum required — never your full wallet credentials — and do not sell payment data to advertisers or other third parties.

Contact our support team via live chat inside your account or by email. Provide your registered mobile number and we will compile your account and transaction records for you.

Yes. Submit a deletion request through the help section or live chat. We will remove your data subject to any retention periods required by applicable law in your eligible region.

We use session cookies for account login and analytics cookies to improve navigation. Open the cookie preferences panel on the site to review, change, or withdraw your consent at any time.

Reach our support team through live chat or email first. If your concern is not resolved, you may also contact the relevant data protection authority in your jurisdiction where applicable law permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.